Terms & Conditions
Welcome to Dhongila. By accessing or purchasing from Dhongila.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
Order Confirmation
After placing an order on Dhongila.com, you will receive an order confirmation email containing your order details, total cost, and shipping information. Please review all information carefully, including your delivery address. If you notice any errors or discrepancies, contact us immediately at [email protected] before your order is processed.
Processing Time
Orders are typically processed within 1–3 business days after confirmation. During peak seasons, promotional events, or sales periods, processing times may be slightly extended.
Delivery Timeframe
Standard delivery within Bangladesh usually takes approximately 5–7 business days, depending on your location. Unexpected circumstances such as weather conditions, transportation delays, or other external factors may occasionally affect delivery times.
Shipping Costs
Shipping charges are calculated based on your delivery location, order size, and selected shipping method. The final shipping cost will be displayed during checkout before payment confirmation.
Shipping Carriers
Dhongila partners with trusted delivery providers such as Pathao and other reliable courier services to ensure safe and timely delivery of your order.
Failed Delivery Attempts
If multiple delivery attempts are unsuccessful due to customer unavailability or incorrect information, the package may be returned to us. Any additional shipping costs for re-delivery will be the customer’s responsibility.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping information during checkout. Dhongila is not responsible for lost or delayed deliveries caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us immediately. While we will work closely with the delivery provider to help resolve the issue, Dhongila is not liable for damages or losses caused by third-party shipping carriers.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery, provided that items remain unworn, unwashed, unused, and in their original condition with all tags and packaging intact.
Changes to Terms
Dhongila reserves the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately after being posted on our website. Continued use of our website indicates your acceptance of the updated terms.
Contact Information
For any questions regarding your order, shipping, returns, or these Terms & Conditions, please contact our customer support team at:
Email: [email protected]
