FAQ
What sizes are available for Dhongila clothing?
We offer a wide range of sizes designed to fit every queen beautifully. A detailed size chart is available on each product page to help you find your perfect fit. For custom sizing assistance, feel free to contact our support team.
How do I place an order on the Dhongila website?
Simply browse your favorite styles, select your preferred size and color, then click the “Buy Now” button to place your order. If you have any questions before purchasing, you can also reach us through the “Dhongila Careline” button.
What is Dhongila’s return and exchange policy?
Your satisfaction means everything to us. If you are not fully satisfied with your purchase, we offer returns and exchanges within 14 days of delivery. Products must be unused, unwashed, and returned in their original packaging. Please contact our customer support team for assistance.
How long does shipping take?
Standard delivery typically takes 3–7 business days within Bangladesh, depending on your location.
Do you offer international shipping?
Currently, Dhongila only ships within Bangladesh. We are working on expanding our delivery services internationally in the future.
How do I care for my Dhongila clothing?
To preserve the elegance and quality of your Dhongila pieces, we recommend gentle hand washing with cold water or professional dry cleaning. Please always follow the care instructions provided on the product label.
What payment methods are accepted?
We currently offer Cash on Delivery (COD) for all orders across Bangladesh, allowing you to pay conveniently at your doorstep upon delivery.
Are there any special promotions or discounts?
Yes. Dhongila occasionally offers exclusive promotions, seasonal sales, and limited-time discounts. Follow our social media pages to stay updated on the latest collections and special offers.
How can I contact Dhongila customer service?
Our customer support team is always ready to assist you. You can contact us through the “Contact” section on our website or email us at [email protected].
How do I find my correct size?
A complete size guide is available on every product page. If you are unsure about your size, simply contact us with your measurements, and we will gladly help you choose the best fit.
Can I change my order after it’s placed?
Yes. If you need to modify your order, please contact us within 3 hours of placing it. We will do our best to update your order before it is processed and shipped.
What if I receive a defective item?
We take pride in delivering premium-quality products. If you receive a defective or damaged item, please contact us immediately. We will arrange a replacement or provide a full refund as quickly as possible. Items must remain unused, unwashed, and in their original packaging.
