Terms & Conditions
By purchasing from Dhongila.com, you agree to the following terms and conditions. Please read them carefully.
Order Confirmation
After placing an order on Dhongila.com, you will receive an order confirmation email. This email will include details of the items purchased, the total cost, and shipping information. Please review the email carefully to ensure that all details, including your delivery address, are correct. If any discrepancies are found, contact us immediately at info@dhongila.com so we can assist you in making any necessary corrections before your order is processed.
Processing Time
Orders are processed within 1-3 business days after receiving your confirmation. During peak seasons or sales, processing times may be extended.
Delivery Timeframe
Standard delivery takes approximately 5-7 business days, depending on your location. Unexpected delays, such as customs or natural events, may extend delivery times.
Shipping Costs
Shipping costs are calculated based on your location, order size, and delivery method. The total shipping cost will be displayed at checkout.
Shipping Carriers
We partner with trusted carriers like Pathao and other reliable delivery services to ensure prompt and secure delivery.
Failed Delivery Attempts
If the delivery service makes multiple failed attempts to deliver your package, it may be returned to us. Any additional shipping costs for re-shipment will be the customer’s responsibility.
Incorrect Delivery Information
Please ensure that the shipping details you provide at checkout are accurate. We are not responsible for lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or damaged in transit, contact us immediately. While we will work with the shipping provider to resolve the issue, we are not liable for any damage or loss caused by the carrier.
Returns & Exchanges
Returns and exchanges are accepted within 14 days of delivery, provided the items are unworn, unwashed, and in their original condition with all tags intact.
Changes to Delivery Terms
We reserve the right to modify or update our delivery terms at any time. Changes will take effect once posted on our website, and continued use of our site signifies your acceptance of these changes.
Contact Information
For any inquiries regarding your order or delivery, please contact our customer service team at info@dhongila.com.
