FAQ
What sizes are available for Dhongila clothing?
We offer a wide range of sizes to fit every queen! Our size chart is available on each product page, so you can find your perfect fit. For custom sizing, please contact us for assistance.
How do I place an order on the Dhongila website?
Simply browse our collection, select your preferred item and size, and click “Buy Now.” You can also reach out via the “Contact Us” button for any product inquiries before placing your order.
What is Dhongila’s return and exchange policy?
We want you to love your purchase! If for any reason you’re not satisfied, we offer returns and exchanges within 14 days of receiving your order. Items must be unworn, unwashed, and in original packaging. Please contact us for more details.
How long does shipping take?
Standard shipping usually takes 3-7 business days within your region.
Do you offer international shipping?
No, at this time we only offer shipping within Bangladesh. We are working to expand our shipping options, so stay tuned for future updates.
How do I care for my Dhongila clothing?
To maintain the beauty of your Dhongila pieces, we recommend dry cleaning or gentle hand washing with cold water. Please refer to the care instructions on the product label for specific guidance.
What payment methods are accepted?
We currently accept Cash on Delivery (COD) as our payment method. You can conveniently pay for your order when it is delivered to your doorstep.
Are there any special promotions or discounts?
We occasionally offer exclusive promotions and discounts. To stay updated on the latest offers, follow us on social media.
How can I contact Dhongila customer service?
For any inquiries, feel free to contact our customer service team through the “Contact Us” button on the website or by emailing us at info@dhongila.com. We’re here to assist you with any questions or concerns.
How do I find my correct size?
You can find a detailed size chart on each product page. If you’re unsure about your size, please contact us with your measurements, and we’ll be happy to recommend the best fit.
What is the “Queen’s Choice” collection?
The “Queen’s Choice” collection features our most exquisite designs, chosen for their elegance, luxury, and timeless appeal. These pieces are crafted to make you feel regal on any occasion.
Can I change my order after it’s placed?
If you need to make changes to your order, please contact us within 24 hours of placing it. We will do our best to accommodate your request before the order is processed.
What if I receive a defective item?
We take pride in the quality of our products, but if you receive an item that is defective, please contact us immediately. We will arrange for a replacement or a full refund as soon as possible. Items must be unused, unwashed, and in original packaging.
How can I leave a review for a product?
We love hearing from our customers! You can leave a review by visiting the product page of the item you purchased and submitting your feedback in the review section.
